Returns & Refunds Policy
At CoCo Island Mart, we strive to ensure your snacks and groceries arrive in perfect condition; however, due to the perishable nature of food items, returns are generally limited to damaged or incorrect shipments reported within 7 days.
Inspect Your Order
Upon delivery, please immediately check your package for any signs of damage, missing items, or expired products.
Contact Support
Email our customer service team with your order number and clear photos of the damaged or incorrect food items.
Wait for Authorization
Our team will review your request within 48 hours to determine eligibility for a replacement or a refund to your original payment method.
Proper Disposal
For safety reasons, please do not mail back perishable or opened food items unless specifically requested by our support staff.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing